Access and Mobility
Bluewater was built to exacting standards to meet the needs of our guests with disabilities, and the services that we provide on a day to day basis aim to ensure that all our visitors are able to enjoy a great day out with us.
Guest Facilities
Car parking
We have over 300 reserved parking spaces for guests with disabilities, these are all located close to the entrances throughout the many car parks.
Free Mobility services
Bluewater has a specialist service Shop Mobility Scheme operated by UK Mobility Services. UK Mobility is situated within our yellow welcome hall between Marks and Spencer and House of Fraser. Shop Mobility provides free use of electric scooters, powered wheelchairs and manual wheelchairs to our guests with disabilities, so long as you book in advance. The store also sells mobility equipment for use both at Bluewater or in the home.
To book the use of mobility equipment, please call Shop Mobility at least 48 hours in advance on 01322 427427, (availability can not be guaranteed if not pre-booked). On your first visit please bring along with you two forms of identity, one of which will need to have a printed name and address. Sessions for hiring equipment:
Scooters, 9am - 1.30pm or 2pm - 4pm or 4pm - 8pm
Wheelchairs, 9am - 2.30pm or 3pm - 8pm, Sundays - 11am - 4pm
Returning after the end of a session will result in a £5 per hour or part hour charge. The latest time of return is 8pm, Monday - Saturday and 4pm or Sunday.
There are no hires to go out after 6pm Monday-Saturday or after 2pm on Sundays. Reservations will be held for one hour after the time of booking. After that time equipment will be released unless we have been informed otherwise.
Please note that customers must be 18 or over to hire powered equipment and that we will not be able to hire powered equipment to anybody who is partially sighted or subject to seizures.
Guests are advised to park in the Yellow Car Park for ease of access to Shop Mobility.
Other services