Your Guide to Bluewater
A selection of guides are available at the Concierge Desks and all main entrances where Directory Boards are located. The Mall Guide contains a listing of all stores by category, a map clearly indicting where stores are located, information on what’s new at Bluewater and an update on activities. While the mall guide lists the stores by category, the directory boards provides an A-Z listing.

Transport Information
Leaflets outlining public transport information are available at the Concierge Desks where Hosts also have access to train and bus timetables. For further details on how to get to Bluewater refer to the 'How to get here' section.

Tourist Information
Our Concierge Desks have leaflets on various local tourist attractions

Taxi Bookings
Concierge Hosts will book taxis if none are available at the taxi rank, outside Marks and Spencer.

Restaurant Bookings
Bookings can be made for several of the restaurants within the Water Circus and The Village via the Concierge Desks or by phoning the restaurants direct. For a full list of catering outlets within Bluewater refer to the 'Dining' page.

Lost Property
If you have misplaced or found any items, simply report the items to one of the Hosts on any of the five Concierge Desks where the items will be recorded into an electronic database of Lost and Found that is maintained at the Desks. If you have lost an item during your visit to Bluewater please call 01322 62 33 01 where are host can check our database for you.

Wheelchair Hire

Bluewater has a specialist service Shop Mobility Scheme operated by UK Mobility Services. UK Mobility is situated within our yellow welcome hall between Marks and Spencer and House of Fraser.  Shop Mobility provides free use of electric scooters, powered wheelchairs and manual wheelchairs to our guests with disabilities, so long as you book in advance.   The store also sells mobility equipment for use both at Bluewater or in the home.

To book the use of an electric scooter, please call at least 48 hours in advance on 01322 427427, (availability can not be guaranteed if not pre-booked).  On your first visit please bring along with you two forms of identity, one of which will need to be a printed address.

Scooters will be hired in five hour sessions and wheelchairs can be borrowed for a full day (subject to change at busy times of the year, i.e. Christmas).  Failure to return vehicle on time will result in a charge of £5.00 per hour (or part hour) late.

In addition Bluewater also offers the use of manual wheelchairs (free of charge) that can be borrowed for a £30 deposit from our Concierge desks.

If you have difficulty getting to us from your car please let us know at time of booking.

Pushchair Hire
In association with MOTHERCARE the Concierge Desks also provide a pram loan service. We provide a limited number of children's pushchairs free of charge. A deposit of £30 or identification such as a passport or driving licence is required.