Services and Facilities

Free Wifi at Bluewater

Surf and shop at Bluewater with fast and free 02 Wifi. Whatever your device, you don’t have to be with 02 to connect - everyone’s welcome. Simply ensure your wireless device is switched on and enabled. View available wireless networks. Select ’02 Wifi’ and login and register to get your own individual password.

Tesla Superchargers

Tesla Superchargers are free connectors that charge the Tesla Model S in minutes instead of hours. The Bluewater charging station contains multiple Superchargers to help you get back on the road quickly. Using a Supercharger is as easy as using a Wall Connector. You simply plug in, walk away and in approximately 30 minutes you have enough range in your Model S to get to your destination or the next station. 

Tesla Superchargers are located in the lower yellow car park. 

Please be aware access to the yellow car park closes at 11pm.

Electric Car Charging

There are 4 dual 7kW POD Point T7-S located in the middle level of the Guildhall car park.
There are a total of 8 parking bays at the front of the cark park on the left of the Red Welcome Hall entrance. Please note that in order to use Bluewater’s charging points it is necessary for drivers to have with them their own charging lead.

Access to the Guildhall car park closes at 11pm. 

Please click here for more information on POD Point electric car chargers.

Concierge Desks

Our Concierge Desks are on hand to greet you with a warm welcome and help you get the most from your visit. No question is too trivial and what our specially trained hosts don’t know about Bluewater is simply not worth knowing. Whether you need the latest Cinema listings or advice on where to eat, our hosts will be able to help. As well as offering a wide range of services, our team will endeavour to ensure that your Bluewater experience is fun, memorable and exciting. Concierge desks are located on the Upper Guildhall, the lower level outside Marks & Spencer and at the Transit Centre.

Click and Collect

Shopping online? Many of our stores now offer Click and Collect which means you can purchase your items online and pick them up from the store at a time that is convenient for you. Collecting your items from the Bluewater store means you don’t have to wait in for a delivery and if you’re not happy with the item or want to try a different size or style you can return it immediately.

For more information about Click and Collect services for a particular brand please contact the store directly.

Mobile Chargeboxes

Bluewater has three ChargeBox® phone charging stations in the mall, ideal for when your battery goes flat at the most inconvenient times. The ChargeBox® stations are located on the lower Guildhall (next to The East India Company), Plaza (next to ASK Italian), Winter Garden (opposite Tortilla).

To use a ChargeBox® simply connect your phone, lock the compartment, take your key and relax.

ChargeBox® supports most smartphones currently on the market e.g. iPhone, Blackberry and Samsung, as well as many other brands that charge using the Apple USB and microUSB connectors. 

ChargeBox® allows each user a 30 minute charging session, supplying approximately 30-40% charging to most device batteries. 

Timpson (Lower Thames Walk)

Offering a wide range of services including key cutting, shoe repairs, mobile and tablet screen repairs, photo ID and passport photos as well as engraving and watch repairs. Opening times: Mon-Fri: 10am to 9pm; Sat: 9am to 5pm; Sun: 11am to 5pm. Tel: 01322 427016.

Boots Pharmacy Services (Upper Thames Walk)

Pharmacy Services provided: 

  • NHS and private prescription service
  • Free repeat prescription service
  • Hair retention programme
  • Flu vaccination programme (winter months only)
  • Smoking cessation
  • Medicine check up service
  • Weight loss programme
  • Emergency contraception
  • Private consultation room
Opening hours: Monday to Saturday – 9am to Midnight. Sunday – 11am to 5pm.

Boots Opticians Services (Upper Thames Walk)

Opticians Services provided:

  • Eye test
  • Contact lens provision
  • Retinal camera
  • Frames and Lens service
Opening hours: Monday to Saturday – 9am to 9pm, Sunday 11am to 5pm

Boots Hearing Services (Upper Thames Walk)

Hearing Care Services provided:

  • Free hearing check
  • Free hearing aid demonstrations
  • Wide range of digital hearing aids
  • Hearing aid repairs
Opening hours: Monday to Saturday – 9am to 5.30pm.

Kids Inc Day Nursery

West Village Quality childcare for babies and young children aged from 3 months to 5 years. Competitive fees and trial sessions available. Free extra curricular activities.

Opening hours: 7.30am to 6pm.

Call 01322 386624 for further information or visit: www.kidsincnurseries.co.uk

Baby Feeding

Our main dedicated family room is situated by the Winter Garden food hall and all our family friendly facilities include:

  • Baby changing rooms
  • Bottle warming
  • Mothers’ feeding areas
  • Dining areas with high chairs and space for pushchairs
  • John Lewis alsos provide baby feeding and changing rooms. 

Child Safe Zones and Wristband

Bluewater is family friendly and a safe place to shop. However, we know that losing a child, even for a few moments is distressing and our Child Safe Zones Shopping Scheme can get help immediately. Many of our retailers are involved in this scheme and all you have to do is pick up a wristband from one of the Concierge desks on arrival. Write your child’s details and a mobile number and place the band on the wrist. If they do get separated, they can go into any retailer displaying a child safe zone poster in the window or a Bluewater host who will take your child to the nearest Concierge desk where we contact the parent/guardian with the details on the wristband. The wristbands are bright, waterproof and tough so as well as shopping at Bluewater, they are ideal to use on other days out.

Helpline Window Stickers

Look out for the bright orange balloon window stickers – these carry our helpline number: 08700 621911. If you lose a child or need to report an incident look for the nearest sticker and call this number to talk directly to our security and customer services team.

Lost Property

Please contact the Guest Experience Team on 01322 475475. We will be able to search our lost property systems and advise. A lost and found service is also available at our Concierge desks.House of Fraser, Marks & Spencer, John Lewis and Showcase Cinema all have their own independent lost property departments.

Disabled Facilities

Bluewater was designed and built to exacting standards to meet the needs of our guests with disabilities. The services we provide aim to ensure that all guests are able to enjoy a great day out without any difficulty. We have over 300 reserved disabled parking spaces which are all located close to the entrances throughout the many car parking areas. There are many lifts throughout the centre for access to different levels. We have disabled toilets located in all of our toilet areas. These are in the upper Welcome Halls and the lower Wintergarden and lower Village. Our HDU (high dependency unit) is located in the lower Village. If you need access to this, please visit the Concierge desk on the upper mall between John Lewis and House of Fraser to obtain a key fob.

Shop Mobility

AbilityPlus operates this facility and provide a range of scooters and wheelchairs. This service is located within the yellow welcome hall situated at the end of the walkway of Burger King, which is located between Marks and Spencer and House of Fraser on the lower mall.

Booking is essential and it is suggested that at least 48 hours notice be given.

Please phone to book on 01322 476550

Post Boxes

There are post boxes in all of the lower Welcome Halls and WH Smith offer a parcel delivery service.

Banks & Cash Machines
There are ATM machines at our four banks:
Barclays (Upper Thames Walk) - 01322 4857000
Halifax (Lower Thames Walk) - 01322 480400
Lloyds TSB (Upper Guildhall) - 0845 4256328
Santander (Upper Thames Walk) - 0845 7654321

ATM machines can also be found at the following:
Green Welcome Hall (Upper) - 3 machines
Blue Welcome Hall (Upper) – 2 machines
Yellow Welcome Hall (Upper) – 3 machines
Red Welcome Hall (Upper) – 3 machines
Red Welcome Hall (Lower) – 2 machines
Wintergarden – 2 machines

Taxis

There is a taxi rank outside Marks & Spencer. You can also ask at the Concierge desks and we will contact a local taxi office and advise where you would like to be picked up.

Toilets

These are never more than 50 metres away and are located in each of our Welcome Halls on the upper level and on the lower level of the Village and Wintergarden.

Transit Centre

If you need any help or advice on travel arrangements to and from Bluewater, visit the Transit Centre outside Marks & Spencer and one of our Guest Experience Advisors will be able to help.

The Place of Quiet

Sometimes we all need a little space away from the hustle and bustle and Bluewater provides a Place of Quiet situated in the Lower Rose Gallery Welcome Hall. The facility is available for staff, hosts and guests to use and is easily accessed using the buzzer on the door.

Once inside you will find: A Space for Reflection, useful for people who wish to pray or simply to sit, read and reflect. There is also The Listening Space which offers a suitable area for one to one conversations or small groups in quiet discussion.

For more information regarding the Place of Quiet, please contact Bluewater Management on 01322 475475.


Contact the Bluewater Chaplain on: 07702 679406

Contact the Place of Quiet by emailing: leadchaplain@kentworkplacemission.org

Bluewater Gift Card

Treat a friend or family member to something you know they will love with a Bluewater Gift Card! From £20 to £500 and redeemable at over 300 stores and restaurants the Bluewater Gift Card is the ultimate gift.

You can purchase up to five Bluewater Gift Cards to a total value of £500 (excluding postage & packaging). Postage & packaging charges apply and express delivery is also available. 

All deliveries will require a collection signature from the Royal Mail. No orders will be processed at weekends or Bank Holidays.

Please click here to purchase a Bluewater gift card.