Bluewater has 5 Concierge Desks, 3 located on the upper level within the mall at the Green, Blue and Red Welcome Halls (indicated on all maps with a 'W'), one located on the lower level of the mall outside Marks and Spencer, with the other situated at the Transit Centre. The Concierge Desks provide an information point for all our Guests.
Your guide to Bluewater - A selection of guides are available at the Concierge Desks and all main entrances where Directory Boards are located. The Mall Guide contains a listing of all stores by category, a map clearly indicting where stores are located, information on whats new at Bluewater and an update on activities. While the mall guide lists the stores by category, the directory boards provides an A-Z listing.
Transport Information - Leaflets outlining public transport information are available at the Concierge Desks where Hosts also have access to train and bus timetables. For further details on how to get to Bluewater refer to the 'How to get here' section.
Tourist Information - Our Concierge Desks have leaflets on various local tourist attractions.
Taxi Bookings - Concierge Hosts will book taxis if none are available at the taxi rank, outside Marks and Spencer.
Restaurant Bookings - Bookings can be made for several of the restaurants within the Water Circus and The Village via the Concierge Desks or by phoning the restaurants direct. For a full list of catering outlets within Bluewater refer to the 'Eat' page.
Lost Property - If you have misplaced or found any items, simply report the items to one of the Hosts on any of the 5 Concierge Desks where the items will be recorded into an electronic database of Lost and Found that is maintained at the Desks.
Wheelchair Hire - Bluewater has a specialist service called UK Mobility for the hire of electric wheelchairs and scooters. For an annual membership of £15, all users get free access to manual wheelchairs when they visit, and access to electric equipment for a reduced fee of £2 per visit. Alternatively non-members can hire wheelchairs for £5 per day and electric equipment for £8. These fees allow UK Mobility to ensure that the equipment and service provided is of the highest standard. A limited number of manual wheelchairs are also available for hire, free of charge, at the Concierge Desks. Deposits of £30 or identification such as a passport or driving licence is required.
Pushchair Hire - A pram loan service in association with MOTHERCARE provides a limited number of children's pushchairs free of charge, at the Concierge Desks. Deposits of £30 or identification such as a passport or driving licence is required.