Q: How can I attend? Is the event free? 

This event is completely free to attend. No payment is required to reserve your ticket, but you must reserve a ticket to secure your spot. You will not be able to enter the activation or queue without a ticket. 

Q: What time should I arrive?

You must arrive at the start of your time slot. If you arrive outside of this time slot, we can’t guarantee your entry to the activation. Please note – this activation will be popular so it may involve a short wait before you can enter the space (+20 mins), but Bluey’s Helpers will be on hand to help make the queue a fun experience! 

Q: Do I need to bring anything with me?

Please bring your confirmation email (digital or printed). Please note - all members of your party should arrive together. 

Q: Do I need a ticket for each person?

Yes, each adult and child attending must have their own ticket. Tickets are scanned individually upon entry. 

Q: Can I attend more than once?/Can I book multiple slots?

No, repeat bookings are not permitted. Guests who attempt to book more than once will be denied entry at the door. We strongly advise against trying, as this policy is strictly enforced. 

Q: Is there an age limit for the activation?

The experience is designed for children and their families. While there’s no strict age limit, it’s best suited for children aged 2-10, and all children (under 18) must be accompanied by an adult throughout the activation. 

Q: Will there be further tickets available?

Tickets are limited and may get booked up quickly. While we don’t currently have plans to release additional tickets, we recommend keeping an eye on our website and social channels for any updates or last-minute availability.  

Q: Can I get a ticket on the day if someone cancels?

We understand that some visitors may want to drop by spontaneously, especially with children. However, tickets are only available through our booking system. If there are cancellations, any newly available slots will appear on the booking page. Please check this page for up-to-date availability. You will not be able to enter the activation without a ticket.  

Q: Can I book just for an adult or just for a child?

Bookings must include both an adult and a child. This experience is designed for families to enjoy together, so single adult or child-only bookings aren’t available. For safety and supervision, children must be always accompanied by an adult during the activation. 

Q: Will I receive a confirmation email?

Yes, a confirmation email with your ticket details will be sent to you. Please bring it with you on the day of your booking.  

Q: I can’t find my email confirmation / I don’t have an email confirmation.

Make sure you check your junk or spam folders, or search from: ‘BlueysAussieChristmas@buytickets.at’. If the message still isn’t there, you can reach out to the team at BlueysAussieChristmas@hotpickle.co.uk for further assistance. 

Q: Can I change my booking date or time?

Bookings are non-transferable and cannot be changed once confirmed. Please double check your selected slot before completing your reservation. 

Q: I can no longer attend – what should I do?

If you can no longer attend the activation, please press ‘Manage Tickets’ on your confirmation email in order to cancel the tickets on the system. Or you can email the team at BlueysAussieChristmas@hotpickle.co.uk to cancel. 

Q: My question hasn’t been answered in the FAQs. Who can I contact for help?

Email BlueysAussieChristmas@hotpickle.co.uk for questions or assistance. 

Q: Privacy Policy – where will be data be used?

For more information on this, please see: https://www.bbcstudios.com/privacy. The Bluey’s Aussie Christmas event at Bluewater Shopping Centre is being run by Hot Pickle Trading Limited, on behalf of BBC Studios Distribution Limited (BBC Studios). As we expect this event to be popular, we require guests to book a free ticket for a particular timeslot though third-party supplier Ticket Tailor. BBC Studios is the data controller of the information you provide in connection with this event. Your information will be processed only for the purposes of managing your access to the event, and, if you choose to subscribe, sending you the Bluey newsletter. In order to secure tickets and preferred timeslot for the event, the lead booker must provide their: first name, last name, and email address, along with the first and last names of all attending guests. BBC Studios will retain your personal data for no more than three months after the event, unless you subscribe to the Bluey newsletter, in which case your name and email address will retained in line with BBC Studios Privacy Policy. Data protection law gives you certain rights in relation to your personal data, including the right to request from the controller access to and rectification or erasure of your personal data or restriction of its processing, and to object to processing. For more information about how BBC Studios processes your personal information, see BBC Studios Privacy Policy or contact dataprotection@bbc.com. If you raise a complaint with BBC Studios about the way it has handled your personal data and you are dissatisfied with the response, you are entitled to raise a concern with the Information Commissioner’s Office (ICO) at: https://ico.org.uk/concerns/. For more information on this, please see: https://www.bbcstudios.com/privacy