GENERAL INFORMATION
Do I need a ticket?
Yes. All participants must purchase a ticket in advance. Tickets are sold in 60-minute time slots with unlimited laps of The Monster during your session.
What time is The Monster open?
The Monster runs daily from 10am to 9pm. Family-friendly sessions for ages 5 to 15 will run during the day from 11am to 7pm. Adult sessions for ages 16+ run from 7pm to 9pm. Quiet sessions run daily from 10am to 11am.
How much does it cost?
General admission: £18 (Children must be aged 5 years and 1 metre tall to participate, under 4s can spectate for free)
Group Bookings of 5 or more: £15 each
Spectators: £3 (4 and under free)
Registered carer ticket: FREE
We offer registered carers one free ticket for each paying visitor who requires care. Proof of entitlement will be required to be shown on entry.
How long is the experience?
Each ticket is valid for 60 minutes on The Monster. Most people complete a lap in 15-20 minutes, but you can do as many laps as you like during your session.
Is The Monster indoors or outdoors?
The Monster is an outdoor experience. Dress for the weather.
AGE, ACCESS & ARRIVAL
Who can take part?
The Monster is suitable for visitors aged 5 and over, subject to the minimum height requirement.
Is there a minimum height?
Yes. All participants must be at least 1 metre tall. This is for safety and to ensure participants can enjoy the inflatable properly.
Can adults take part?
Yes. The Monster is designed for children, families, teens and adults.
Will there be adult sessions?
Yes. The Monster will include both family sessions and selected adult style sessions. See booking site for further information.
Do children need to be accompanied by an adult?
Yes. Children must be supervised by a responsible adult. Children using The Monster must meet the age and height requirements. Adults accompanying children into the event require either a general admission ticket if joining the child on The Monster, or a spectator's ticket if accessing the arena only.
Can spectators watch for free?
Tickets for spectators are priced at £3 each which permits entry into the entertainment space but not access to the inflatable The Monster.
When should I arrive?
Please arrive at least 30 minutes before your session to check in, drop off belongings, and get your wristband.
What time does the venue open?
The venue opens at 9.30am and closes at 9.30pm daily. The Monster sessions start from 10am. Food, drinks and entertainment are available throughout.
WHAT TO WEAR AND BRING
What should I wear?
Wear activewear or light, stretchy clothes. Trousers / leggings are recommended. Jeans and button-ups are allowed, but not recommended. No shoes on the inflatable – barefoot or socks only.
Should I bring spare clothes?
We recommend spare clothing, especially if you are attending a foam party session or if rain is forecast. The Monster is an outdoor experience, so dress for the weather.
Can I wear jewellery?
Jewellery should be removed where possible before taking part. Sharp items, loose accessories and anything that could catch, scratch the inflatable or cause injury should not be worn.
Can I wear glasses?
Glasses can be worn at your own risk, but they may fall off during bouncing or sliding. Sports straps are recommended where possible.
Where do I store my belongings?
A secure cloakroom will be available onsite. Visitors are encouraged to store bags, valuables, shoes and loose items before taking part.
Can I take my phone onto The Monster?
Phones should not be used while bouncing, sliding or taking part in physical activity. Loose items can be lost, damaged or cause injury. Staff may ask you to store your phone or keep it safely secured.
HEALTH & SAFETY
Is it physically demanding?
The Monster is fun and energetic but can be completed at your own pace. If you struggle with an obstacle, our team will assist you.
Are there health restrictions?
For safety, The Monster is not recommended for:
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Pregnant guests
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People with heart conditions
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People with neck, back, knee or joint injuries
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People with serious medical conditions
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People recovering from surgery
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Anyone with a condition that could be made worse by physical activity
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Anyone feeling unwell, dizzy or unstable
Do I need to sign a waiver?
Yes. A waiver is required for all participants and must be signed in advance (digital or printed). You’ll receive it with your ticket confirmation and will need to bring it with you on the day.
What if the weather is bad?
We run in light rain! Bring spare clothes. In extreme weather (storms, high winds, heavy rain), we may postpone or cancel sessions. We’ll contact you by email with updates.
If a session is cancelled, we’ll offer either to reschedule your tickets to any other available time or issue you a full refund.
ACCESSIBILITY, QUIET SESSIONS AND CARER TICKETS
Will there be quiet sessions?
Yes. Quiet sessions will be available for guests who need a gentler environment. These sessions are designed for visitors with additional needs, SEND requirements, sensory sensitivities, neurodiversity, anxiety or anyone who may benefit from a calmer version of the The Monster experience. Quiet sessions are bookable on the booking site.
Is the wider arena accessible?
The event arena aims to be as accessible as possible, but some parts of The Monster involve physical activity and may not be suitable for all guests. Full accessibility information should be confirmed before tickets go on sale.
How can I discuss my specific accessibility requirements?
Please contact our event team before attending so we can discuss your needs and help ensure you have the best possible experience.
What surfaces are used around the venue?
Some areas include grass or temporary flooring. Our team will provide assistance where possible.
What if weather conditions affect accessibility?
In adverse weather, ground conditions may become more challenging. Our team will monitor conditions and provide assistance where possible.
Are carer tickets available?
Yes. Free carer tickets will be available for registered carers or essential companions supporting a guest who requires assistance to attend or take part.
The guest will need a valid The Monster ticket if they are participating in the inflatable experience. Their registered carer or essential companion can receive a free carer ticket, subject to eligibility.
Who qualifies for a free carer ticket?
A free carer ticket is intended for guests who need support from another person because of a disability, access need, medical condition, sensory need or additional support requirement.
The carer or essential companion must be attending to provide support to the guest and should be able to assist them during the visit if required.
What proof is needed for a carer ticket?
Accepted evidence may include one of the following:
• Access Card with the +1 or essential companion symbol
• Nimbus Disability confirmation
• Blue Badge
• Disability Living Allowance
• Personal Independence Payment
• Attendance Allowance
• Carer’s Allowance
• A recognised carer ID card
• A letter from a GP, consultant, local authority, school, SENCO, social worker or support organisation confirming that support is required
Does the carer go onto The Monster?
If the guest needs support on the inflatable, the carer may accompany them onto The Monster, subject to safety rules, age guidance and operational guidance.
If the guest only needs support in the wider arena, the carer may remain with them in the arena.
FOOD, DRINK & EXTRAS
Can I bring my own food or drink?
There will be a wide range of delicious street food and beverages (alcoholic and non-alcoholic) available. You are welcome to bring a picnic, but no outside alcoholic beverages will be allowed.
Is there loud music or lighting?
Yes. We use theatrical effects such as:
Smoke, haze, and CO2 cannons
Strobe and flashing lights
Loud music
Quiet sessions are available to book for those who need a gentler environment.
Are there toilets onsite?
Toilet facilities will be available at or near Bluewater.
WEATHER
Is The Monster indoors or outdoors?
The Monster is an outdoor experience. Please dress for the weather.
What happens if it rains?
The Monster can operate in light rain, subject to safety conditions. Visitors are advised to bring suitable clothing and spare clothes where appropriate.
What happens in bad weather?
In extreme weather, including high winds, storms, lightning or heavy rain, sessions may be postponed, paused or cancelled. Safety will always come first.
What happens if my session is cancelled due to weather?
If a session is cancelled by the event organiser due to unsafe weather or operational reasons, visitors will be offered either a rescheduled ticket for another available session or a refund.
TICKETS, REFUNDS AND BOOKING
Are tickets refundable?
Tickets are non-transferable and non-refundable, unless a session is cancelled due to poor weather. No refunds will be issued for non-attendance or late arrival.
Can I change my session?
Tickets are non-transferable and non-refundable, unless a session is cancelled due to poor weather.
Can I buy tickets on the day?
This will depend on availability. Advance booking is strongly recommended, as sessions are limited.
